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Hi Elza;
I would like to take this opportunity to address the professionalism of both of the health aides that have been assigned to care for my father-in-law - Walter E. Sprance.
Both of these women have shown compassion, understanding and sincerity in their care for him.
This is a new experience for him and we anticipated that the transition would be difficult. On the contrary, as both Jania and Shirley made his transition an easy and non-stressful one. They are both a compliment to your organization and should be commended for their hard work and dedication to their clients.
On behalf of my husband, myself and our family, I would like to nominate both Shirley Baptiste and Jania Savage as Nurse Aide Employee of the month. If possible, different months so that they do not have to share the accomplishment but can receive the honor individually.
Thank you for helping us during this time.
Respectfully,
Elaine and Bob Sprance
Dear Mr. and Mrs. Scharf:
One of your residents was under my care in the Emergency Department at Maimonides Medical Center today, admitted for pain and rule-out infection. She arrived with her daughter and also an aide - a young woman named "Amrin."
I was not surprised when I asked the aide where she worked and she replied "Ateret Avot." The dedication and care on the part of Amrin toward the patient was outstanding. In the past, I have seen many patients accompanied by a home health aide to find the aide preoccupied with personal matters and wearing a look that says "get me out of here" but Amrin sat by the patient's side throughout her stay and attended to her with patience and taking the initiative with a smile (even after the daughter left for a few hours)- as if she were her own mother. I am taking the time to write this email because of how impressed I was. Amrin was a terrific help and is a shining example of your "Scharf Tradition."
Best wishes for continued success.
Mark Kolodny, RN
Dear staff of New Century,
I have to admit that until recently I was truly at wits end. My mother, Molly, who is 95 years old had fallen and broken a hip, and had ended up on a respirator. I was left scrambling to care for my mother and was missing work almost every day. Finally I was put in touch with the wonderful staff at New Century who immediately sprung into action, and arranged for full time care from home health aides.
The aides have been amazing. They keep the house immaculate, take care of my mother's every need, encourage, and even amuse her. Recently her doctor commented that she looked great! They show endless patience in providing for my mother's needs. After the surgery, the doctor said she would probably never walk again, but Sophie, the aide, took her out for walks when the weather was nice, and even got her to walk around the block. It took them about an hour and it was only through Sophie's encouragement that my mother was able to do it. The doctor is amazed at her progress.
Until now I had started to feel like a prisoner in my mother's home, but with my newfound freedom, I have been able to return to work, and have much brighter outlook on my mother's situation.
Thank you fom the bottom of my heart,
Frieda Levy
Dear New Century,
I would like to take this opportunity to extend my thanks on the outstanding aide you have provided for my dear mother, Tira.
The aide, Mary, performs all the aspects of caring excellently, and my mom has grown very fond of her. My mother has always been very clean and somewhat of a perfectionist, but the aide has always remained patient and kind. She has been a true savior to our family.
Gratefully yours,
Victoria Choai
Dear New Century,
I am writing this letter on behalf of my husband, whose father, Joseph Hadad, you care for. The aide sent to us by New Century, Jackie, has been amazing. She treats my father in law with patience, kindness, and dignity. She does everything with a smile and is always proactive in her caring. Having her has lifted a tremendous burden for my family, especially for my mother in law who feels like her life was renewed.
The staff at New Century has always been extremely accessible, efficient, and quick to respond. They have said yes to every request we have made!
On behalf of my entire family, we would like to thank you from the bottom of our hearts, and wish you continued success.
All the best,
Sarah Hadad
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